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Support

Contact Support

Our support team is always available to help you with any question you may have.

The support response time is up to 72 hours (though we usually answer much quicker).

All of our products include 3 months of free support.

Any support after that period of time will be done using the online documentation or as paid support.

In order to keep your website’s data and information secured, we do a full backup of the information, so in any case something goes wrong in the process, your website will be secured.

You can rest assure in 100% that your information is not shared and will never be shared with anyone.

Our company has good reputation and we intend on keeping it this way.

Contacting Support

Before contacting our support team, please check the following sources of information, as you may find the answer you are looking for there:

  1. If you have a question regarding a plugin you purchased, please go over the FAQs inside the plugin’s manual
  2. Check the FAQs section in the product’s description (FAQs tab) on ClickPlugins
  3. Check our online documentation for the product that you have purchased.The online documentation is always updating and includes many articles regarding settings up and installing your new plugins and even troubleshooting guides that will help you to solve your problem much faster.
  4. If the plugin doesn’t work correctly, please try to disable other plugins and check if the problem is resolved.
  5. Make sure you are always using the latest version of the plugin
  6. Opening a dispute will deny the support until the dispute is closed

Support Does Not Include the Following:

  1. Design issues
  2. The product has been altered in any way or used against the uses policy
  3. The product is not being used for its main purpose

Open a Support Ticket

If you haven’t found your answer in any of the above sources, please open a support ticket through our support helpdesk and we will get back to you in the next 72 hours.

*** Support Opening Hours ***

Monday – Friday, 09:00 – 16:00 (GMT+3)
Closed on Saturday, Sunday, and public holidays.

Create a new ticket here

Please don’t send us an email regarding any support request as it would take much more time to address and solve the problem.